What are automated messages? 📟

Automated messages are usually phrases or texts that are pre-written in order to answer questions that are often repeated, this makes the process faster and more efficient. This process, in turn, allows providing better online customer service. You always need to pay attention to these responses to ensure that customers are being served correctly.

Why use this type 🔔 of message?

This service allows you to save time answering repetitive comments. You can also streamline the purchasing processes or an inquiry. Customers demand, today more than ever, immediate answers to solve doubts or needs they have.

Automated messages are also a good option if you want to retain your customers since providing 24-hour service is important for most consumers. Another reason to use these messages is the option to be there without being there, even when you are on vacation.

This article is available in different languages!

Greek 🇬🇷

Spanish 🇪🇸

Danish 🇩🇰

Where to add these messages

Automated messages are very useful and to be able to add them you will have to access WhatsApp Business tools inside settings.

There you can find the following menu:

Examples of welcome messages 🤗 with WhatsApp Business

Configure with “Exclude my contacts” in this way EVERY new contact will receive the message.

In this message write ✍:

👨‍💻Thank you for contacting “OUR COMPANY”. We will help you select the best product/service. Do you have a favorite brand in mind or are you looking for a new brand? (if it is about products) or ask about services.

👋Hi there! Welcome to [Company]. If you need any assistance, I’m always here.

🎟Hi there! Nice to see you. We have a 15% promo code for new customers! Would you like to get yours now?

🎁Welcome to [Company]. We offer the best [product]. Would you like a one-time 20% discount?

🛒Welcome to [Company]! It’s time to get your perfect [product].

🤝Welcome to our Family. How can we help you today? If you have any questions about our promotions, we’re here to chat.

Examples of “we are not available”⛔ messages

Set business hours in business settings.

Configure with “After hours”📅.

In this message 📧 write:

😁Thank you for contacting “OUR COMPANY”. At this time we are not available. We will help you select the best Product / Service. Do you have a favorite brand in mind or are you looking for a new brand?

🌈Thank you for reaching out to {Business Name}. We have received your message and will be in touch {Time Frame}.

☺Appreciate you reaching out! On working days, we usually respond within 24 hours if you have any other query feel free to reach out.

⏭Thank you for contacting us! We will be in touch shortly, but you may also find answers to some of your questions on our FAQ page at {link}.

📛Oops! We are not available to answer your question in time. If you still want an answer from us, please respond with a thumbs-up (👍) to this message! We will answer your question as soon as possible!

🍁We look forward to serving you! We will get back to you as soon as we can within our business hours {Hours}, but no later than 24 hours from now.

🙂Thank you for contacting us here at {Business Name}. We will be in touch soon. We look forward to serving you.

📧We were happy to receive your email. Assisting you is our priority, and that is why a member of our support team will be in touch before the end of business today.

Quick Replies Examples😉💨

Have these responses configured to streamline the management of customer conversations:

If the client has a preferred brand (in this case, go to close the sale as soon as possible):

👔Could you tell us what size, the format you need?

If you do not have a preferred brand (design an itinerary of questions that serve as a recommender):

I would like to ask you some questions to be able to advise you better: Is it a product for a woman👱🏼‍♀️ or a man👨?

Is it a PRODUCT for a 🎁gift, special🎀occasion?

Is it a PRODUCT to use on a daily basis or for special occasions?

Do you know if this person has any 💉allergies?

Before clsing:

  • ◼Can we help you with something else? Do you need some kind of moisturizer? – See if you can add some kind of cross-selling.
  • ✅Thank you for your order, you will receive it at your address in the next 48 hours. We leave you a link to Google My Business so that if you can leave us a comment.
  • ✔Thank you for contacting us. I enjoyed talking with you today. If any other questions arise, please feel free to contact us at any time. Thanks so much for your collaboration. Goodbye.
  • 🙂I’m very pleased that we’ve been able to help you today [CUSTOMER NAME], please contact us again if you need help.
  • 👍It’s great that we have answered your questions today. Thanks for contacting [COMPANY NAME]. Have a wonderful day.
  • ⭐Thank you for contacting [Company Name], your feedback is extremely valuable to us. Please don’t hesitate to call us again if you have any questions.
  • 🎈I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
  • 🙏Thank you for contacting our chat support, I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day!

Configure your messages for WhatsApp Business

  • Welcome message
  • Away message
  • Quickly answers
  • Customer labels
  • Automated WhatsApp Messages(you are here)
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By César Martín (ToChat.be)

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.

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