Away message that allows your contacts and clients to receive a message when you are not available. The availability is set with the hours that you can define for your business in the WhatsApp settings.

Away messages can also be sent permanently if, for example, you are on vacation. The absence message settings also allow you to define whether all your contacts receive it or only those who are new.

This automated WhatsApp message comes to be of great help when it comes to maintaining the first dialogue with your customers.

The normal thing is that we put information about our schedule.

It is also important to offer information about our location. A visitor from Colombia may want to know the opening hours of a business in Spain. Information about the location of your business is quite important.

Link to product catalog on WhatsApp

Another very important aspect to improve communication with your customers is to offer a link to your product catalog.

It may be that this product catalog is on a web page, if so, put that link to your website. It may be that the product catalog is on your Instagram channel. If so, you must put a link to your Instagram profile. Or it may be that your catalog is available in the WhatsApp catalog itself. If so, you can also put a link to your catalog. In this case, it is essential that in this message that you send to your clients when you are not available a basic element is that they can consult your catalog.

Questions for your Away message on WhatsApp

Lastly, it is important to offer some questions. You should take advantage of this first message so that your customers begin to focus on their orders. You can ask about what type of product they are interested in, what they need it for, when they need it, what form of payment do you prefer …

If you take the opportunity to ask these series of questions, the customer will better understand the type of service you offer and will begin to consider how to place the order.

Examples of an Away message

Example 1

Hi, I’m Cesar, I’m sorry, but we’re not available right now.

Here you can consult our product catalog.

If you can, tell us what type of product you are looking for and when you would like to receive it. As soon as I am connected again I will answer you.

Thanks a lot.

Example 2

Hi, I’m César, how can I help you?

If you can, tell us what type of product you are looking for and when you would like to receive it.

If you want, you can check our catalog here.

Thanks a lot.

Away messages can pretend that you are not absent and give the feeling of being connected.

Away message is a very good opportunity for your client to better understand what you offer, how you offer it, and how to ask for it.

The more information you resolve with this message, the more directed you will have the negotiation with your client. Any questions you have when configuring this message, write to us.

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By César Martín (

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.