There are two main types of Business. Business with “recurring clients” and business with “one time clients”. This is very important for you to understand how to grow your business on WhatsApp.
If you have “recurring clients” is very important to expand with your customer. If you need to find new customers all the time, you need to focus on customer acquisition.
For example, an “insurance agent” will need to focus on customer satisfaction since your customers are recurrent.
For example, a “divorce lawyer” will need to focus on customer acquisition since your customers are not recurrent.
Find new customers with WhatsApp
- SEO
- Social
- WoM
- Groups
Expand with your customers with WhatsApp
- Reviews
- Sharing
- Network Effect
- Viral
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