Don’t know how to manage orders faster? Are you thinking about unifying all your orders in one place? Do you want to increase online orders?
💡Managing customer orders through WhatsApp can be an efficient way to run a business, especially if you are selling products or services directly to end consumers.
Here we explain step by step how to use WhatsApp to help you manage customer orders effectively📝:
Set up a WhatsApp Business account: If you are using WhatsApp for business purposes, it is important that you use WhatsApp Business. This version of the app offers additional tools and features designed specifically for businesses.
Create a contact list: Make sure you have your clients’ phone numbers registered in your WhatsApp Business contact list. You can import them from your phone contact list or collect them as customers contact you.
Define customer service hours: Establish a time when you will be available to attend to customer orders and queries. This can help you maintain a balance between your personal and professional life.
Create automatic responses: WhatsApp Business allows you to set up automatic responses to greet customers, provide information about your business, and explain your opening hours. This is useful for giving a quick response to customers who want to place an order directly or even when you are not available at that time.
Offer catalogs of products or services: WhatsApp Business allows you to create catalogs with images and descriptions of your products or services. This makes it easier for customers to see what you offer and make purchasing decisions.
Communicate your shipping policies: Make it clear how your ordering and delivery processes work. Informs about delivery times, accepted payment methods and any other important information related to orders.
Track orders: Keep track of orders received, including customer details, order date, and products or services ordered. This will help you efficiently manage orders and ensure they are delivered properly.
Track customer satisfaction: After the order is completed, ask customers for feedback to ensure they are satisfied with the product or service. This will help you improve and build strong relationships with your clients.
📝Tips: Some tips that you can’t miss
Maintain active communication: Respond quickly to customer inquiries and provide updates on the status of their orders. Clear and constant communication is key to keeping customers satisfied.
Make the payment process easier: If possible, offer online payment options so that customers can pay conveniently through WhatsApp. This may include payment links or integrated payment gateways.
Keep data private: Make sure you comply with data privacy regulations, such as GDPR in Europe. Protect your clients’ personal information and use WhatsApp Business ethically.
❗REMEMBER!: Managing orders through WhatsApp requires an organized and efficient approach to ensure customer satisfaction and the success of your business.
Businesses that are already using WhatsApp
Below we leave you a list with the contact link of some companies that manage their orders and even appointments with their clients through WhatsApp: