Terons Market Place: Custom Jewelry Store
Terons Market Place was created in Jamaica to provide great products for both local and international customers. They design, manufacture and market hand-finished jewelry such as custom name necklaces, iced out jewelry, personalized jewelry, pendants, engravable bangles, bracelets, watches and much more. As the CEO Teron Brown explains, they believe that locally there isn’t much structured eCommerce stores providing quality products at competitive prices. Terons Market Place was created to fill that gap.
Terons Market Place guarantees that every single purchase the customer makes will be a seamless process from start to finish. Currently they are selling only on their online store.
Terons Market Place and WhatsApp
The online store has built it’s website with Cart Functionality that is an e-commerce creating platform. The brand is displaying the products on the page and offers the option of adding the chosen products to the cart which lets the customer buy and pay several items at the same tame.
As we also mentioned in our previous articles, online shopping is a frequently preferred but sometimes complicated process. The client may have technical problems while paying, want to ask disponibility of a sold-out product, demand a specific delivery etc. Especially a highly customized service like the one Terons offers, could result in many customer inquiries that need to be discussed between the client and the store. Considering these facts, Terons Market Place placed a WhatsApp button on their page in addition to tidio chat box, Facebook, Twitter, Instagram, Youtube links. The users who click on WhatsApp button start a direct WhatsApp conversation with the shop agent. That way the shop receives the message together with the real number of the user that would help for further client follow-up.
WhatsApp is the most engaging and popular communication platform that businesses could use. It offers a close and fast attention for the client in addition to letting the business owners set their business hours and predefined messages to automatically send to users. Besides on WhatsApp, they can share all types of multimedia materials that would help to solve customer problems and doubts.
If you want to improve your business and provide a better support for your clients, create your WhatsApp button or WhatsApp Widget and add it to your website.