Why do consumers prefer to speak via WhatsApp?

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Consumer-Driven Conversations

By messaging an advertised WhatsApp phone number or tapping on the brand´s click to chat button, the consumer can begin a conversation with the brand.

WhatsApp Business “Click-to-Chat” Button

The Click to Chat link will be configured with the WhatsApp business number, allowing for direct navigation to a conversation thread with the brand WhatsApp profile (this allow the consumer to begin a chat with the brand without having the phone number saved in their contacts).

The button directs consumers to start a conversation with the brand through their WA mobile App or WA web on desktop.

Once a consumer sends the first message to the brand, the conversation will be triggered in your control panel.

The widget can be customised to any look and feel.

WhatsApp supports

  • Emojis
  • Rich links
  • Photo, video sharing

WhatsApp does not yet support

  • Structured content
  • Quick replies
  • Carousels

Verified business accounts

  • A green check mark in contact view shows the account is verified.
  • Verified Name is visible in contact view, chat list and chat screens.
  • If you verified the number your Business Name will be displayed in your customer WhatsApp number.

By César Martín (ToChat.be)

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.