Here are some follow-up WhatsApp templates that you can use to follow up with customers:

  1. Follow-up on a recent purchase:

Hi [customer name], just wanted to follow up and make sure that you received your recent purchase from us. Is everything to your satisfaction? Let us know if there is anything we can do to assist you further.

  1. Follow-up on a quote or proposal:

Hi [customer name], just wanted to check in and see if you had any questions or feedback on the quote/proposal we sent over. Let us know if there’s anything we can do to make it a better fit for your needs.

  1. Follow-up on an appointment:

Hi [customer name], just wanted to confirm that you’re still all set for your appointment with us tomorrow at [time]. Let us know if there are any changes or if you need to reschedule.

  1. Follow-up on a service issue:

Hi [customer name], we wanted to follow up on the issue you were experiencing with our service. Have you noticed any improvement or do you need further assistance? Let us know and we’ll be happy to help.

  1. Follow-up on a request for information:

Hi [customer name], just wanted to touch base and see if you had any further questions or needed more information on the product/service we discussed. We’re here to help, so let us know how we can assist you.

Remember, the key to successful follow-ups is to be polite, professional, and helpful. Use these templates as a starting point and customize them to fit your specific situation and customer relationship.

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By César Martín (

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.