In recent months, the number of companies that use mobile marketing to send their promotions or communications directed towards their users or potential clients, and even towards their employees, has notably increased. And it is that WhatsApp is being the most used tool for mobile marketing due to its immediacy and popularity. In this sense, there are already many companies that have relied on a service to send mass messages via WhatsApp, let’s see some examples.

KLM

 KLM is one of the most forward-thinking companies we have seen when it comes to becoming a WhatsApp brand and using WhatsApp for customer service. Thanks to KLM’s use of the WhatsApp Business, passengers can receive their flight information and notifications on WhatsApp.

After booking their flight on KLM website, flyers can receive their booking confirmations, boarding passes, check-in notifications, and flight status on their WhatsApp app. The whole process makes it easier for passengers to receive all their flight details and documentation on their favourite platform in a single place whether they are in the office, home, or en route to the airport.

Netflix

Now over the world, we’re starting to see real-world applications of how businesses could communicate with users over WhatsApp, It seems that in some countries, Netflix has started to use WhatsApp to reach out and communicate with their customers where they will use the platform to send account-related messages and also to make suggestions.

World Health Organization (WHO)

The WHO has created an official WhatsApp Business account to offer WHO Health Alerts with the latest facts and figures. The WHO Health Alerts is a useful free service on WhatsApp.

The chatbot provides a convenient way for everyone to keep up to date with the latest COVID-19 figures and check their facts with an official source. Thank you World Health Organization for providing customer service via WhatsApp that is helping to put an end to the spread of misinformation on this messaging platform. We recommend adding WHO Health Alerts on WhatsApp to help you stay safe and informed about the coronavirus disease.

Adolfo Dominguez

Adolfo Dominguez takes a further step in his customer service services, betting on WhatsApp as a new way of contacting his public of interest.  One of the first fashion retailer to use this instant messaging channel to answer the questions of its online customers. With this step, the firm underlines the importance of the client as the axis of its general strategy.

Here you can find more information about the stores Adolfo Dominguez

So are you ready to move now? It’s all about who can establish a presence first.

You have to strike first. If you can carve out a niche before everyone else, you’ll have a massive head start over every marketer.

Here it is your chance to create your WhatsApp link for free chatwith.io and do that right BEFORE everyone else…..

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By César Martín (ToChat.be)

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.