What is Chatbot?
WhatsApp chatbot is a software that, thanks to artificial intelligence (AI), allows people to communicate via the chat interface, like talking to a real person. It simulates replies to replicate a human conversation on WhatsApp.
How to automate WhatsApp chatbot? How to create your WhatsApp Widget?
- Open the WhatsApp Business app.
- Tap More options > Business tools > Away message.
- Turn on Send away message.
- Under Away message, tap the message to edit it, then tap OK.
- Tap Schedule to schedule your away message. Choose from the following options:
- Always send: send at all times.
- Custom schedule: send only during the specified period.
- Outside of business hours: send only outside of business hours.
- Note: This option is only available if you have set your business hours in your business profile.
- Tap Recipients to determine who should receive your away message. Choose from the following options:
- Everyone: send to anyone who messages you while you have the Away Message feature turned on.
- Everyone not in address book: send only to customers who aren’t in your address book.
- Everyone except…: send to all customers except those you select.
- Only send to…: send only to selected contacts.
- Tap save.
You might want to check: Examples of automated messages with WhatsApp
Differents uses for Chatbot WhatsApp Widget
WhatsApp chatbot for eCommerce automates the lead generation process and gathers customers’ details through a simple click-to-chat link. Name and phone number are automatically collected when a customer starts a conversation, ensuring high chances to get in contact with the person, again.
Placing an Order
WhatsApp chatbot eliminates the need to take customers to a different platform, allowing them to browse through it and place orders, thus increasing the probability of the sale.
Data can also be pushed directly to the e-commerce companies’ CRM or database, enabling customers to order from the comfort of their phones.
Refund or Replacement Scheduling
Refunds or replacements not properly handled, can lead to an experience that results in dissatisfied customers. Smooth, and quick refunds can highly improve the retention of customers and long-term loyalty.
Managing Payment Related Queries
Thanks to the WhatsApp chatbots, high-level payment queries run smoothly as directed to respective customer service agents, as long as the basic-level, repetitive queries, have been automated.
Automating Frequently Asked Questions
What an eCommerce firm wants to have an excellent customer journey, is having the smoothest experience from the website they browse to the payment. Throughout this entire process, customers have several questions and doubts.
At this stage, WhatsApp chatbots for eCommerce easily manage FAQs, allowing you to shortly and efficiently answer all the queries. This increases the conversion rate and reduces the ticket volumes thanks to the fact that customers are offered with an instant solution, getting rid of the time which can be up to hours or usually days.
Robust Post-Sale Support
Once the purchase is received by the customer, WhatsApp chatbot for eCommerce uses a quick post-order check-in playing a fundamental role when product installation or how-to instructions are needed.
Referrals are easy thanks to Ecommerce WhatsApp chatbot. You can customise your existing customers’ communications, messaging based on prior interaction. Thanks to this, you don’t need to capture email addresses, which provides extra incentives to share referrals.
Automating point balance notifications, sending reward reminders, and messages to encourage redemption, eCommerce WhatsApp chatbot improves your loyalty program.
WhatsApp chatbot is the place for purchase recommendations rather than a one-on-one conversation.
It is extremely easy to collect customers’ feedback thanks to the instant accessibility of WhatsApp via WhatsApp chatbot.
Get your Link 👇
Chatbot: Example messages
Hi there (), If you need any assitance, I’m always here.
Hi there (), Welcome to our store. What can we help you with today?
Measure customer satisfaction
Thank you for the conversation!
How satisfied are you with the help you received today?
Get your Link 👇