This is something very useful and something you need to have in your WhatsApp Widget to make the conversation more fluid for your users.
When a customers starts a conversation it is very convenient to have a welcome message so the customers knows how to start the dialog and what type of things they can ask about or how to start their ordering process.
![](https://i0.wp.com/tochat.be/click-to-chat/wp-content/uploads/2024/07/pre-text-customer-welcome-message.png?resize=640%2C483&ssl=1)
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