Templates for your Chatbot in WhatsApp


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Chatbots are great but the reality is that unless you are in a very define environment such as a “setup workflow” or “how to download invoices” a human agent will get the job done faster. If you do not know where the user is in their customer journey, a phrase like “I need help” can mean a lot of things for each user. 

Each user will need to share their background information to be able to frame their need. And this is the reason a human being with a CRM will be able to get the job done faster. 

What we suggest is a quick ChatBot to get the basic information and confirm a real intention from the user to get support and then pass the user to a real agent. 

Here we share with you some real cases you can use with your WhatsApp Widget.


Chatbot for customer support

  1. Hi I am Adam, please can you tell me your name?
  2. Thank you, how can I help you?
  3. OK, can you share your email (just in case we need to contact you later).

Start WhatsApp


Chatbot for tech support

  1. Hi I am Cindy, please choose one of this options so we can help you…
    1. Tech Support
    2. Sales / Invoicing / Payments
    3. Other
  2. Great, now please can you tell me your name
  3. OK, can you share your email (just in case we need to contact you later).

Start WhatsApp


Chatbot for bookings

  1. Hi I am Steven, please can you tell me your name?
  2. Thank you, which date do you want to get your reservation?
  3. OK, thank you. And the time for your reservation?

Start WhatsApp


View a real life demo for this ChatBot

https://services.tochat.be/whatsapp-business-directory/f18e12e2-2f3b-42d3-b73f-5aea9b6d3b8e


By César Martín (ToChat.be)

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.