Government agencies must get approval from Facebook before any WhatsApp Business account.✅

What is WhatsApp Business?

WhatsApp Business is a free app designed for small business owners. It allows you to give visibility to your products and services, interact directly with customers and answer their questions throughout the entire shopping experience. Create a catalog to present your offer and use tools that allow you to create automatic messages, organize chats and respond to messages faster.

A WhatsApp Business account in WhatsApp Manager allows your company to use the WhatsApp Business platform to communicate directly with customers. Your customers will be able to shop, ask about orders or find information using a WhatsApp conversation.

What happes if you are a governative agency?

For some agencies, such as in the case of government agencies, to use all or some functions of the WhatsApp Business Services, the latter must obtain approval from Facebook. This process can take up to 60 days but even if the account status is “Pending”, you can still log into WhatsApp Manager to manage the account. In order to download the certificate and send or receive messages, your account status must be “Approved”.

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By César Martín (ToChat.be)

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