At Chatwith, we’re always looking for ways to help businesses better understand their customers and optimise their marketing efforts. Today, we’re excited to announce a new partnership with Mattelso, a leading call tracking provider, to bring advanced phone call tracking to our platform.
With this new integration, you can track not only your WhatsApp interactions but also phone calls coming directly from your website. This means you’ll have a complete view of your customer interactions across all your online profiles and marketing channels.
How phone call tracking works
Here’s how the system works:
- Virtual number setup
To track calls, we’ll set up a virtual number for you based on your country (Spain, Germany, Italy, etc.). When a customer calls this number, it’s forwarded to your existing phone line. For the customer, the experience is seamless—they call your number just like any other. - Detailed call insights
Every call is tracked and analyzed. You’ll receive information on:- Call duration and average call time
- Number of calls received
- Number of missed calls
- Which calls are generated from campaigns (like Google Ads) or from organic sources
- Missed call notifications
If you miss a call, you’ll receive an email notification with all the relevant details: the caller’s number, the forwarded number, and the source of the call. This ensures no lead slips through the cracks.
Why this matters for your business
Understanding the performance of your phone calls is critical, especially if you invest in online campaigns. With this platform, you can:
- Evaluate campaign effectiveness: See which campaigns are driving phone calls and which aren’t.
- Optimize customer response: Track missed calls and follow up promptly, improving customer satisfaction.
- Make data-driven decisions: Gain insight into call trends, average call durations, and lead quality to refine your marketing strategy.
Easy to use and affordable
The platform is designed to be simple and user-friendly. We handle all setup, including:
- Creating your virtual number
- Forwarding calls to your existing number
- Adding tracking scripts to your website
The service costs just €3 per month, making it an affordable solution for small businesses looking to understand and optimize their phone interactions.
Who can benefit?
Currently, this service is available for European customers, due to the technical requirements of virtual numbers. Whether you’re a small business or investing heavily in digital campaigns, this tool gives you valuable insights into your customer interactions.
Get Started Today
If you want to take control of your phone calls, track your leads, and optimize your campaigns, this is a perfect opportunity to try it out. Simply reach out to us, and we’ll set up everything for you—no hassle, just actionable insights.
At Chatwith, our goal is to help you understand your customers better and make the most of your marketing efforts. With Mattelso’s phone call tracking, you now have another powerful tool to grow your business.
Contact with Tochat.be in case you wnat to create your account