If you’re considering the ToChat.be AppSumo Lifetime Deal or you’ve already purchased it, you may have questions about the platform’s features, integrations, and limitations. This FAQ answers the most common questions from AppSumo customers, including WhatsApp API support, lead forms, multi-agent communication, CRM capabilities, data exports, and account management.
If you don’t find the answer you’re looking for, feel free to contact our support team or watch the video below for a more detailed walkthrough of the platform.
Create your tochat.be account now.
1) After we set up a lead form, can we run some automation through your platform?
- If you have WhatsApp API, you can send templates to your leads.
- Using our tool, you can send templates requesting google reviews
- If you use bookings, we automate the reminders and thank you notes.
2) Can we also collect emails?
- Yes, you can collect any field you want in the form.
3) Can an agent step in after the initial message and talk directly to the customer?
- Yes, that is the main purpose of our tool. Customers fill out a short form and then go to WhatsApp.
4) Can the agent interact with the customer both through your software and his phone?
- Yes, but you need WhatsApp API for that. Only makes sense for multi-agent environments.
5) Can I keep track of all my agents’ communication even if they continue the conversation through their telephone Whatsapp application?
- You need WhatsApp API for that. By default, we only collect lead information.
6) Do you have a roadmap?
7) Can I use it on multiple websites?
- Unlimited
8) Can I easily manage and divide my client’s numbers into groups and categories?
- Yes. The record so far is 2800 clients managed under one account.
9) Can I download the phone numbers databases separately based on different campaigns?
- Yes, you can download all the data from the application.
YouTube Video with more information: