Add an away message for your agent

What do you do, if a potential customer writes to you, outside your opening hours, while you are sick or while you are on vacation? There is a really good chance you you don’t see the message they sent, so what do you do? Do you just ghost them and never reply? 🤔

Of course not, because there is a very simple and efficient way you can avoid this, so you never leave your customers wondering, why you never replied to them.

Here we will show you very a simple and easy way to create away messages, so you can give automated replies, even when you are not available. 👏

There can be multiple situations where you could be in need of automated away messages, because you are unable to answer your customers.

Some of these reasons could be

  • You might not be able to work because of sickness 🤒
  • You might be on leave 🏠
  • Your customers might be texting you after hours ⏱
  • You might be on holiday 😎

These are only some of the reasons, and there obviously could be many more. So here we will show you, how you can create your own away messages, to fit your situation. 👍

How you create away messages

Here is how you do it! 👇

Away messages with WhatsApp Business
  1. Open WhatsApp Business ✅
  2. Go to “business settings” ✅
  3. Go to “away message” ✅
  4. Activate “send away message” ✅

Now you can schedule, when the message should be sent, who they should be sent to, and construct the message you want to send.

The most common settings are to set it like this:

  • Sent the message when you are closed, after hours ore when you are on holiday 😎
  • Send to everyone who contacts you 👍
  • Let the message be short, kind and respectful ✊

Step by step in pictures

Choose business settings
Choose away message
Activate this button
Design the message!

If you have any questions, please let us know! We would be happy to help in any way possible! 🙏

By César Martín (ToChat.be)

We develop WhatsApp solutions, WhatsApp API and WhatsApp Widgets. Please contact us for more information. We are here to help you.

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