WhatsApp Order Notification for Bigcommerce

What is Bigcommerce

BigCommerce is an online store builder (hosted shopping cart software) that powers tens of thousands of online stores in more than 150 countries. It allows you to do everything yourself, including add products, upload photos, process orders, create pages, create discount coupons, and more. You can also design your store with it, using drag and drop panels.

You can use WhatsApp to optimize your communication and order notifications in your e-commerce to convert as many users into paying customers. Use our templates to automate your push notifications with WhatsApp API.

What status has an order in Bigcommerce

Bigcommerce has the following pre-defined states: 

• Pending — Customer started the checkout process but did not complete it. Incomplete orders are assigned a “Pending” status and can be found under the More tab in the View Orders screen.
• Awaiting Payment — Customer has completed the checkout process, but payment has yet to be confirmed. Authorize only transactions that are not yet captured have this status.
• Awaiting Fulfillment — Customer has completed the checkout process and payment has been confirmed.
• Awaiting Shipment — Order has been pulled and packaged and is awaiting collection from a shipping provider.
• Awaiting Pickup — Order has been packaged and is awaiting customer pickup from a seller-specified location.
• Partially Shipped — Only some items in the order have been shipped.
• Completed — Order has been shipped/picked up, and receipt is confirmed; client has paid for their digital product, and their file(s) are available for download.
• Shipped — Order has been shipped, but receipt has not been confirmed; seller has used the Ship Items action. A listing of all orders with a “Shipped” status can be found under the More tab of the View Orders screen.
• Cancelled — Seller has cancelled an order, due to a stock inconsistency or other reasons. Stock levels will automatically update depending on your Inventory Settings. Cancelling an order will not refund the order. This status is triggered automatically when an order using an authorize-only payment gateway is voided in the control panel before capturing payment.
• Declined — Seller has marked the order as declined.
• Refunded — Seller has used the Refund action to refund the whole order. A listing of all orders with a “Refunded” status can be found under the More tab of the View Orders screen.
• Disputed — Customer has initiated a dispute resolution process for the PayPal transaction that paid for the order or the seller has marked the order as a fraudulent order.
• Manual Verification Required — Order on hold while some aspect, such as tax-exempt documentation, is manually confirmed. Orders with this status must be updated manually. Capturing funds or other order actions will not automatically update the status of an order marked Manual Verification Required.
• Partially Refunded — Seller has partially refunded the order.

You can use WhatsApp API to send a notification to your customer using WhatsApp.

To do that you need to:

1. Create your WhatsApp API account. Go to Tochat.be for that.
2. Configure your WhatsApp API account.
3. Use our code and configure your system to use it.

Benefits of using WhatsApp as a notification Channel

• Its use is completely free.
• Send a message instantly anywhere in the world.
• Easy to use, even a novice user can use it.
• Everyone recognizes WhatsApp as a communication channel.

Example of messages for each status in Bigcommerce to sent with WhatsApp

Because sending notifications is expensive, you need to really focus on your key steps to convert your users into customers and in those steps, add the push notification with WhatsApp.

• Pending — YES — This is a very important step. You need to capture and push your customer to finish their order. You can use messages like “Hey {customer} can we do anything to help you finishing your order?”
• Awaiting Payment — NO — You do not need to do anything here.
• Awaiting Fulfillment — NO — You do not need to do anything here.
• Awaiting Shipment — NO — You do not need to do anything here.
• Awaiting Pickup — NO —You do not need to do anything here.
• Partially Shipped — NO —You do not need to do anything here.
• Completed — YES — This is a very important step and you need to make your user happy about their order. Add some nice message and welcome them to your community. They are not just a customer, they are in your team “Hey {customer} welcome to our community and thank you for your order. Download our guide to make the most out of your product. Today we are starting a journey together.”
• Shipped — NO — You do not need to do anything here.
• Cancelled — YES — You need to recover as many customers as you can.
• Declined — NO —You do not need to do anything here.
• Refunded — NO —You do not need to do anything here.
• Disputed — NO —You do not need to do anything here.
• Manual Verification Required — NO —You do not need to do anything here..
• Partially Refunded — NO —You do not need to do anything here..