SMEs need to adapt

All small and medium-sized companies need to adapt to current times since they are the ones that have suffered the most from the issue of Covid-19. One of the most significant changes is that communication becomes essential and that is why these companies need to adapt in order to create a more fluid communication with their customers and with 0 physical contact. 

Create your link! Use WhatsApp!

We have the solution to the problems of these companies with our tool through which you can create a link that will direct your customers to a real-time conversation via WhatsApp. WhatsApp is one of the most important tools in the world for communication between people. That is why companies are gradually introducing WhatsApp as the main way of communication. The creation of this link is quick and easy, following the next steps you can get your own personalized link quickly and easily.

The first thing you should do is enter the website and there you can find the section where it says Get a personalized WhatsAppTM link! from there you will have to follow the following steps:

  • Enter your mobile phone number plus your country code. ex: +34
  • Enter a name or the name of the company, this will allow you to customize the link.
  • Finally, create a welcome message for your clients and it will appear in the WhatsApp conversation when you click on the link.

Once you have created your own link you can share it on the different social networks that your company uses. To know how to share it on your social networks, click here.

What does a WhatsApp link bring you?

These are some of the benefits that obtaining a link to WhatsApp offers:

  1. Ease and speed of exchanging information with users and clients, and the ability to engage in real-time dialogue, dramatically improve communication and increase conversions. This way you will not lose potential customers due to a lack of information or misunderstandings. You will also be able to better manage incidents, solve problems and improve customer satisfaction.
  2. It allows you to automate different messages for users, which represents a saving of time and resources. You can create welcome messages for users who contact you for the first time, schedule away messages when you are out of business hours, and automate the sending of notifications to confirm the status of customer orders.
  3. It allows you to create quick responses. You can save important messages and use them when other users ask you the same. This “frequent reply” function will save your time when you answer doubts or common questions related to the products or services you offer.
  4. It provides companies with an environment to communicate with customers in real-time and generate a superior brand experience. This medium will allow you to send personalized offers and offer technical assistance or top-quality customer service, transmitting the personality of the brand in each interaction. This way you will make your business more memorable, attract new customers or retain existing ones.
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